There are numerous benefits that a technology company can offer to travel companies like TMC – Travel Management Company, DMC – Destination Management Company, Travel Agency, Tour Operators, etc.
Some of the macro level benefits are as follows:
Automation:
This is the obvious benefit for the travel companies as 60%-80% of the travel company work can be automated. It’s totally depended on how much automation travel companies want to achieve and also based on the capabilities and flexibility of travel technology company they have chosen to work with.
Quality of Work:
Travel technology can help minimize human errors from day to day work and also to automate the tasks which result in improved quality of work. Like now sales consultants don’t have to apply the markup based on their assumptions, it will be automatically applied. They don’t have to copy and paste the quotations from multiple b2b supplier’s systems to create a quotation travel technology platform will do it for them.
Optimizing the Output:
As a result of automation, the majority of repetitive tasks will now be performed by the technology platform. Not travel consultants and operations staff don’t have to always log in to multiple systems to fulfill the bookings. With a single platform, they can perform the majority of the task giving them more time to increase the output.
Personalization of Services:
As a result of travel technology, human resource can focus on a more important task like negotiating the best rates, taking care of the premium customers, stocking up the inventory based on past sales, offering personalized products to a customer based on their taste and preferences, as now they will have access to historical data of clients in their CRM.
Enhance Sales:
Technology enables the travel agency to automate all of his sales channels like POS (Point of Sales), Agency or B2B Sales Channel, Website, OTA or B2C sales, and even corporate clients using self-booking tool or online booking tools. As a result of technology, travel companies have much better control of what to sell, how to sell, and at what price on different selling channels.
Control Cost:
Technology help minimize the human error cost which cannot be controlled manually and also with the help of technology you may not need the specialized skill set for every job, technology enables the less experienced staff or freshers to perform the job with more or less similar efficiency. As a result, fewer human errors and low paid staff will result in less cost for the company.
Increase bottom line profits:
Once the technology is implemented irrespective of top lines sales have increased or not travel companies can easily optimize their bottom-line sales or net profits with all the above benefits.
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Dear Readers,
I am working in travel technology since 2014, started my career as a travel technology sales consultant – sold technology solutions from multiple technology companies, sales, presales, requirements understanding, and gathering.
I am looking forward to sharing my experience and knowledge with travel companies to help them grow.